{"id":151,"date":"2025-07-09T16:56:31","date_gmt":"2025-07-09T21:56:31","guid":{"rendered":"https:\/\/punotours.com.pe\/?page_id=151"},"modified":"2025-10-23T19:46:13","modified_gmt":"2025-10-24T00:46:13","slug":"libro-reclamaciones","status":"publish","type":"page","link":"https:\/\/punotours.com.pe\/es\/libro-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=\u00bbstretch_row_content_no_spaces\u00bb][vc_column][csw_banner_slider animation=\u00bbcarousel-fade\u00bb height=\u00bb35vh\u00bb nav=\u00bb2&#8243; nav_item=\u00bb2&#8243; overlay=\u00bb#1A3E5466&#8243;][csw_banner_slider_child image=\u00bb419&#8243; image_position=\u00bbcenter center\u00bb title_size=\u00bbp\u00bb][\/csw_banner_slider_child][csw_banner_slider_child image=\u00bb418&#8243; image_position=\u00bbcenter center\u00bb title_size=\u00bbp\u00bb][\/csw_banner_slider_child][csw_banner_slider_child image=\u00bb393&#8243; image_position=\u00bbcenter center\u00bb title_size=\u00bbp\u00bb][\/csw_banner_slider_child][csw_custom_title][\/csw_banner_slider][\/vc_column][\/vc_row][vc_section][vc_row][vc_column el_class=\u00bbin-wrapper claim-form\u00bb][vc_custom_heading text=\u00bbReclamaciones\u00bb font_container=\u00bbtag:h2|text_align:center\u00bb use_theme_fonts=\u00bbyes\u00bb css=\u00bb\u00bb el_class=\u00bbtitle-page\u00bb][vc_text_separator title=\u00bb\u00bb i_icon_fontawesome=\u00bbfa fa-solid fa-angles-down\u00bb i_color=\u00bbcustom\u00bb i_background_style=\u00bbrounded-outline\u00bb i_size=\u00bbxs\u00bb style=\u00bbshadow\u00bb css=\u00bb\u00bb add_icon=\u00bbtrue\u00bb i_custom_color=\u00bb#828080&#8243;][vc_column_text css=\u00bb\u00bb]<\/p>\r\n<p><strong>Durante el viaje:<\/strong><\/p>\r\n<p>Es muy importante que cualquier queja o inconveniente sea <strong>comunicado de forma inmediata<\/strong> a nuestro personal o gu\u00eda local durante la realizaci\u00f3n del tour. Esto nos permite actuar de forma r\u00e1pida y encontrar soluciones oportunas para mejorar tu experiencia.<\/p>\r\n<p><strong>Despu\u00e9s del viaje:<\/strong><\/p>\r\n<p>Si despu\u00e9s del tour consideras que hubo alguna situaci\u00f3n que no fue resuelta adecuadamente, puedes presentar tu reclamo formal enviando un correo a nuestro servicio de atenci\u00f3n al cliente, <strong>dentro de los 28 d\u00edas calendario<\/strong> posteriores a la fecha de finalizaci\u00f3n del servicio.<\/p>\r\n<p><strong>Compromiso de PUNO TOURS:<\/strong><\/p>\r\n<p>Nos comprometemos a revisar cada reclamo de manera seria, objetiva y con total transparencia. Nuestro objetivo es resolver cada caso de forma justa y ofrecer, si corresponde, compensaciones razonables o correctivos para prevenir futuras situaciones similares.<\/p>\r\n<p>[\/vc_column_text]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f171-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"171\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/151#wpcf7-f171-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"171\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f171-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"vc_row\">\n\t<div class=\"heading-title vc_col-sm-12\">\n\t\t<h4>1. IDENTIFICACI\u00d3N DEL CONSUMIDOR RECLAMANTE<\/h4>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-4\">\n\t\t<div class=\"form-group\">\n\t\t\t<label>Nombres (*)<\/label>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"nombres\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control square input-lg\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nombres (*)\" value=\"\" type=\"text\" name=\"nombres\" \/><\/span>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"vc_col-sm-4\">\n\t\t<div class=\"form-group\">\n\t\t\t<label>Apellido paterno (*)<\/label>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"apellido_pat\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control square input-lg\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Apellido paterno (*)\" value=\"\" type=\"text\" name=\"apellido_pat\" \/><\/span>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"vc_col-sm-4\">\n\t\t<div class=\"form-group\">\n\t\t\t<label>Apellido materno (*)<\/label>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"apellido_mat\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control square input-lg\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Apellido materno (*)\" value=\"\" type=\"text\" name=\"apellido_mat\" \/><\/span>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-4\">\n\t\t<div class=\"form-group\">\n\t\t\t<label>DNI \/ LE \/ CE (*)<\/label>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"dnis\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control square input-lg\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"DNI \/ LE (*)\" value=\"\" type=\"text\" name=\"dnis\" \/><\/span>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"vc_col-sm-4\">\n\t\t<div class=\"form-group\">\n\t\t\t<label>N\u00famero de tel\u00e9fono (*)<\/label>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"telefonos\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel form-control square input-lg\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"N\u00famero de tel\u00e9fono (*)\" value=\"\" type=\"tel\" name=\"telefonos\" \/><\/span>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"vc_col-sm-4\">\n\t\t<div class=\"form-group\">\n\t\t\t<label>Correo electr\u00f3nico (*)<\/label>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"correos\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control square input-lg\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Correo electr\u00f3nico (*)\" value=\"\" type=\"email\" name=\"correos\" \/><\/span>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-12\">\n\t\t<div class=\"form-group\">\n\t\t\t<label>Direcci\u00f3n (*)<\/label>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"direcciones\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control square input-lg\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Direcci\u00f3n (*)\" value=\"\" type=\"text\" name=\"direcciones\" \/><\/span>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"heading-title vc_col-sm-12\">\n\t\t<h4>2. IDENTIFICACI\u00d3N DEL SERVICIO RECLAMADO<\/h4>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-4\">\n\t\t<div class=\"form-group\">\n\t\t\t<label>N\u00famero de pedido\/comp\/OS (*)<\/label>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"num_pedidos\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control square input-lg\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"N\u00famero de pedido\/comp\/OS (*)\" value=\"\" type=\"text\" name=\"num_pedidos\" \/><\/span>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"vc_col-sm-4\">\n\t\t<div class=\"form-group\">\n\t\t\t<label>Monto en reclamo S\/ (*)<\/label>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"montos\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control square input-lg\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Monto en reclamo USD (*)\" value=\"\" type=\"text\" name=\"montos\" \/><\/span>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"vc_col-sm-4\">\n\t\t<div class=\"form-group\">\n\t\t\t<label>Identificaci\u00f3n del bien contratado (*)<\/label><br>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"identificaciones\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><span class=\"wpcf7-list-item-label\">Producto<\/span><input type=\"radio\" name=\"identificaciones\" value=\"Producto\" \/><\/label><\/span><span class=\"wpcf7-list-item last\"><label><span class=\"wpcf7-list-item-label\">Servicio<\/span><input type=\"radio\" name=\"identificaciones\" value=\"Servicio\" checked=\"checked\" \/><\/label><\/span><\/span><\/span>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-12\">\n\t\t<div class=\"form-group\">\n\t\t\t<label>Descripci\u00f3n (*)<\/label>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"mensajes\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required form-control square input-lg\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Descripci\u00f3n (*)\" name=\"mensajes\"><\/textarea><\/span>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"heading-title vc_col-sm-12\">\n\t\t<h4>3. DETALLE DE LA RECLAMACI\u00d3N Y PEDIDO DEL CONSUMIDOR<\/h4>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-4\">\n\t\t<div class=\"form-group\">\n\t\t\t<label>Tipo de reclamo (*)<\/label><br>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"reclamos\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><span class=\"wpcf7-list-item-label\">Reclamo<\/span><input type=\"radio\" name=\"reclamos\" value=\"Reclamo\" checked=\"checked\" \/><\/label><\/span><span class=\"wpcf7-list-item last\"><label><span class=\"wpcf7-list-item-label\">Queja<\/span><input type=\"radio\" name=\"reclamos\" value=\"Queja\" \/><\/label><\/span><\/span><\/span>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"vc_col-sm-8\">\n\t\t<p><b>Reclamo:<\/b> Disconformidad relacionada a los productos o servicios. <br><br>\n\t\t\t<b>Queja:<\/b> Malestar o descontento respecto a la atenci\u00f3n al p\u00fablico.\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-12\">\n\t\t<div class=\"form-group\">\n\t\t\t<label>Detalle de reclamaci\u00f3n (*)<\/label>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"detalles\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required form-control square input-lg\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Detalle de reclamaci\u00f3n (*)\" name=\"detalles\"><\/textarea><\/span>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-12\">\n\t\t<div class=\"form-group\">\n\t\t\t<label>Pedido (Lo que solicita) (*)<\/label>\n\t\t\t<span class=\"wpcf7-form-control-wrap\" data-name=\"pedidos\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required form-control square input-lg\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Pedido (Lo que solicita) (*)\" name=\"pedidos\"><\/textarea><\/span>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"vc_row\">\n\t<div class=\"vc_col-sm-12\" style=\"margin-top:20px;\">\n\t\t<div class=\"contact-us-submit\">\n\t\t\t<input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-lg btn-warning\" type=\"submit\" value=\"ENVIAR FORMULARIO\" \/>\n\t\t<\/div>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column][\/vc_row][\/vc_section]<\/p><\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=\u00bbstretch_row_content_no_spaces\u00bb][vc_column][csw_banner_slider animation=\u00bbcarousel-fade\u00bb height=\u00bb35vh\u00bb nav=\u00bb2&#8243; nav_item=\u00bb2&#8243; overlay=\u00bb#1A3E5466&#8243;][csw_banner_slider_child image=\u00bb419&#8243; image_position=\u00bbcenter center\u00bb title_size=\u00bbp\u00bb][\/csw_banner_slider_child][csw_banner_slider_child image=\u00bb418&#8243; image_position=\u00bbcenter center\u00bb title_size=\u00bbp\u00bb][\/csw_banner_slider_child][csw_banner_slider_child image=\u00bb393&#8243; image_position=\u00bbcenter center\u00bb title_size=\u00bbp\u00bb][\/csw_banner_slider_child][csw_custom_title][\/csw_banner_slider][\/vc_column][\/vc_row][vc_section][vc_row][vc_column el_class=\u00bbin-wrapper claim-form\u00bb][vc_custom_heading text=\u00bbReclamaciones\u00bb font_container=\u00bbtag:h2|text_align:center\u00bb use_theme_fonts=\u00bbyes\u00bb css=\u00bb\u00bb el_class=\u00bbtitle-page\u00bb][vc_text_separator title=\u00bb\u00bb i_icon_fontawesome=\u00bbfa fa-solid fa-angles-down\u00bb i_color=\u00bbcustom\u00bb i_background_style=\u00bbrounded-outline\u00bb i_size=\u00bbxs\u00bb style=\u00bbshadow\u00bb css=\u00bb\u00bb add_icon=\u00bbtrue\u00bb i_custom_color=\u00bb#828080&#8243;][vc_column_text css=\u00bb\u00bb] Durante el viaje: Es muy importante que cualquier queja o inconveniente sea comunicado de forma inmediata a nuestro personal o gu\u00eda local durante la realizaci\u00f3n del tour. Esto nos permite actuar de forma r\u00e1pida y encontrar soluciones oportunas para mejorar tu experiencia. Despu\u00e9s del viaje: Si despu\u00e9s del tour consideras que hubo alguna situaci\u00f3n que no fue resuelta adecuadamente, puedes presentar tu reclamo formal enviando un correo a nuestro servicio de atenci\u00f3n al cliente, dentro de los 28 d\u00edas calendario posteriores a la fecha de finalizaci\u00f3n del servicio. Compromiso de PUNO TOURS: Nos comprometemos a revisar cada reclamo de manera seria, objetiva y con total transparencia. Nuestro objetivo es resolver cada caso de forma justa y ofrecer, si corresponde, compensaciones razonables o correctivos para prevenir futuras situaciones similares. [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":99,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"_joinchat":[],"footnotes":""},"class_list":["post-151","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/punotours.com.pe\/es\/wp-json\/wp\/v2\/pages\/151","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/punotours.com.pe\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/punotours.com.pe\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/punotours.com.pe\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/punotours.com.pe\/es\/wp-json\/wp\/v2\/comments?post=151"}],"version-history":[{"count":0,"href":"https:\/\/punotours.com.pe\/es\/wp-json\/wp\/v2\/pages\/151\/revisions"}],"wp:attachment":[{"href":"https:\/\/punotours.com.pe\/es\/wp-json\/wp\/v2\/media?parent=151"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}