When making the payment PUNO TOURS will send a confirmation of payment immediately, this payment constitutes the confirmation of the service and / or requested tour.
2.- MODIFICATIONS, CANCELLATIONS and PENALTIES
Once confirmed the reservation, modifications and cancellations will only be accepted in writing to the following E-mail email@example.com Considering the penalties that we detail below:
Up to 15 days before the date of service and / or Tour: There is no penalty.
Up to 10 days before the service date and / or Tour: 30% penalty of the total price.
Up to 8 days before the date of service and / or Tour: 50% of the total price penalty.
Up to 5 days before the date of service and / or Tour: 75% of the total price penalty.
Up to 3 days or less from the date of service and / or Tour: 100% penalty of the total price.
NO SHOW: 100% penalty of the total price.
In the case of a refund in accordance with the above conditions, PUNO TOURS will inform the customer in writing and will refund the money within the following 15 business days.
An eventual bank charge for the reimbursement has to be paid by the client in case of card the corresponding refund is requested.
3.- SUPPORT AND ASSISTANCE:
Puno Tours offers emergency numbers available 24 hours a day, every day of the week, for last minute reservations and coordination if necessary.
WhatsApp +51 976800152 and +51 987788923 (Wilson Ticona)
PUNO TOURS handles all personal information of the clients in a strictly confidential manner and is not shared with third parties unless the client (implicitly) authorizes it.
PUNO TOUR Try at all times to ensure the normal course of scheduled activities within the contracted services.
PUNO TOURS accepts no responsibility for losses or additional expenses due to delays or changes in schedules due to weather, health issues, strikes or other causes. All these losses or expenses will be borne by the traveler.
In addition to this, PUNO TOURS is not responsible for any loss or damage in the following situations:
An unforeseen event 'force majeure'
If the damage was due to circumstances beyond the control of the PUNO TOURS and its agents.
If the damage was caused by a third party that has no connection with the contract
Well-being and good behavior within the contracted activities will be the sole responsibility of the travelers.
Good physical and mental health are essential for the enjoyment of the trip.
PUNO TOURS strongly recommends the purchase of travel insurance that covers accidents, loss of luggage, emergency evacuation, etc. All the resulting expenses in case of illnesses, flight delays, trains, etc., due to bad weather conditions, strikes or natural disasters are usually assumed by this type of insurance.
If an incident occurs, PUNO TOURS helps travelers in order to file a claim with the insurance company.