During the trip:
It is very important that any complaint or inconvenience is immediately communicated to our staff or local guide during the tour. This allows us to act quickly and find timely solutions to improve your experience.
After the trip:
If after the tour you consider that there was a situation that was not adequately resolved, you can submit your formal complaint by sending an email to our customer service department within 28 calendar days after the date of completion of the service.
Commitment of PUNO TOURS:
We are committed to review each claim seriously, objectively and with full transparency. Our goal is to resolve each case fairly and to offer, if appropriate, reasonable compensation or corrective measures to prevent future similar situations.