Who are we?

At Puno Tours, we are more than a travel agency; we are ambassadors of the living culture of the Peruvian highlands. From the heart of Puno, we design and operate authentic, personalized and deeply memorable tourism experiences, connecting our travelers with the essence of the Andes, its majestic landscapes and its ancestral communities.

With more than 12 years of experience in the industry, we have built a reputation based on service excellence, the trust of our clients and a clear vision: to offer tourism that enriches both the visitor and the local populations. Every tour we run is the result of careful planning, ethical partnerships with local stakeholders and the commitment of our team, passionate about sharing the best of our land.

We specialize in providing a service:

  • Warm and human, making the visitor feel at home.
  • Safe and reliable, with high operational standards.
  • Responsible and sustainable, respecting the natural and cultural environment.

Our travelers don’t just travel to destinations; they live stories, learn customs and connect with the authentic. At Puno Tours we believe that every trip has the power to transform, and that is why we make every experience unforgettable.

General Manager Wilson Mamani in front of the Puno Tours logo, guaranteeing the quality and experience of our tours and transfers

Mission

We create authentic and memorable experiences that exceed our clients’ expectations through exceptional service, a committed team and actions that contribute to the sustainable development of the communities involved.

Vision

To be recognized as the leading tourism operating agency, standing out for our excellence in service, strong commitment to the environment, active social responsibility and a qualified and passionate team.

Team of operators and administrators of the Puno Tours agency in their office, providing customer assistance and managing tours and transfers

Values

Passion for what we do: We are driven by the enthusiasm to share the cultural and natural richness of our environment, with dedication and commitment in every detail of the service.

Teamwork: We encourage collaboration, mutual respect and effective communication, recognizing that our achievements are the result of a collective effort.

Excellence in service: We seek to exceed our clients’ expectations through personalized, efficient and constant quality service.

Trust and safety: We act with integrity, transparency and professionalism, creating safe and reliable environments for our travelers and collaborators.

Sustainability: We promote responsible tourism that protects the environment, values local cultures and generates equitable economic benefits for communities.

Authenticity: We offer genuine experiences that respect and reflect the cultural and natural identity of the destinations we operate in.