At Puno Tours, we take the health of our travellers into account, which is why this blog will help you take immediate action to ensure that your experience in Puno is safe. At the same time, you will also be able to obtain help from specialised organisations that will assist you with legal and administrative matters, which are essential at crucial moments. At Puno Tours, we identify ourselves as a company focused on providing the best customer service, showing commitment to the wellbeing of our travellers.

If after your visit or tour you experience discomfort or any logistical inconvenience, follow these steps:

1) FOR SPECIALISED MEDICAL ASSISTANCE:

If you experience symptoms of Soroche (headache, nausea) (Altitude Sickness) or extreme fatigue, or any other health complication, contact the following immediately:

MEDICENTRO TOURIST'S HEALTH

This centre has hyperbaric chambers and oxygen supply designed for tourists’ bodies that are not used to 3,827 metres above sea level. Its competitive advantage is its bilingual medical care and the possibility of coordinating visits to hotels and homes, allowing tourists to recover in the comfort of their room without needing to travel while feeling unwell.

Contact Details:

  • Landline: 51 777105 - 051-365909
  • Mobile: 951 620 937
  • Email: info@th.pe
  • Address: Moquegua 191, Puno 21001
  • Opening hours: 9:00 - 21:00

CLÍNICA INTERNACIONAL "LAS KALAS"

Your Point of Immediate Response and Emergency Support, it is the ideal place for tourists who need a quick intervention without bureaucratic complications before continuing their itinerary. Its care is based on its efficiency in handling common traveller emergencies, operating with a personalised and human approach.

Contact Details:

  • Landline: (051) 354235
  • Mobile: 950 417 240
  • Website: www.clinicalaskalas.com
  • Address: Jirón Tacna 890, Puno 21002
  • Opening hours: 7:00 - 21:00

HOSPITAL MNB

It is the pillar of public healthcare in Puno. Its main advantage lies in the fact that, in the event of any major emergency or accident requiring prolonged hospitalisation or emergency surgery, this centre has State support to operate 24 hours a day.

Contact details:

  • Landline: 051368682 - (051) 208425
  • Mobile: 987 905 152 - 966 212 755
  • Email: contactenos@hrmnbpuno.com
  • Address: Av. El Sol 1022, Puno 21002
  • Opening hours: Mon - Sun, 24 hours (emergencies only)

SAMU (Mobile Emergency Care Service)

It provides pre-hospital care for accidents, cardiac emergencies and medical emergencies free of charge and as an emergency service 24 hours a day, 365 days a year, for any patient without insurance, covering Puno and San Roman through its extensive communication network, directly associated with Diresa Puno.

Contact Details:

  • Landline: 051-773043 - 106 (Free line)
  • Mobile: 942 847 482 - 993416210
  • Email: samu.puno@gmail.com
  • Address: Jr. José Antonio Encinas N° 145, 21001
  • Opening hours: 24 hours

CRUZ ROJA

The Red Cross offers deployment capacity and neutrality. They specialise in immediate stabilisation. If an incident occurs in a public street or during a festivity, such as Candelaria, they are usually the first to arrive to provide basic life support before clinical transfer.

Contact details:

  • Landline: 0126 0481
  • Mobile: 116 (ref. firefighters)
  • Address: Av. El Sol 1109, Puno 21001
  • Opening hours: Mon-Fri, 9:00-13:00; Sat, 9:00-12:00

2) RESPONSE PROTOCOL FOR SECURITY, LEGAL ADVICE AND CONSULTANCY

If during your stay you face critical situations such as the loss of identity documents (Passports/ID), discrepancies in external tourist services, or require legal assistance in the event of security incidents, contact the following immediately:

POLTUR PUNO

Legal Protection Unit and Security Specialists, POLTUR stands out for its bilingual mediation capacity and technical assistance for foreigners. This police division has exclusive technical competence in handling situations involving foreign citizens. Why go to POLTUR? Its highly trained staff provides administrative accompaniment and legal support in the issuing of police report certificates, this being its main operational function.

Contact details:

  • Landline: (051) 352303
  • Mobile: 949880504
  • Email: deptur.puno@policia.gob.pe
  • Address: Jr. Deustua N° 588
  • Opening hours: Mon - Fri; 7:00 - 21:00

IPERÚ

A tourism specialist organisation known for its information management and consumer protection capacity. Its main operational function is to act as an official liaison channel between the tourist and the various organisations of the Peruvian State, ensuring that visitors receive free technical advice in the event of any irregularity during their trip. Would you like more information about the destination you wish to visit? IPERÚ advises you with specialists in the mediation of complaints against informal tourist service providers or breaches of contract. In real time, it helps you know whether agencies, transport services and guides are formal, guaranteeing safe planning inside and outside the region.

Contact details:

  • Landline: (+51-51) 365-088
  • Mobile: 944 492 284 - 951 973 682
  • Email: iperupuno@promperu.gob.pe
  • Address: Jr. Deustua corner with Jr. Lima, Puno 21001
  • Opening hours: Mon - Fri, 9:00 - 18:00

3) COMPREHENSIVE ASSISTANCE AND CRISIS MANAGEMENT NETWORK

COMPAÑÍA DE BOMBEROS PUNO 42

Response Unit for Rescue in Critical Situations and Advanced Life Support, it stands out for its operational capacity for immediate response to incidents that compromise the physical integrity of the visitor or the safety of transport infrastructure. At crucial moments, it deploys rescue units and ambulances equipped for emergency transfer to more complex health centres, thanks to its staff specialised in pre-hospital care and stabilisation protocols for patients affected by the geographical conditions of the region.

Contact details:

  • Landline: (051) 366395 - 051-480122
  • Mobile: 116 (free line) - 940698387
  • Email: b-042@bomberosperu.gob.pe - cd20@bomberosperu.gob.pe
  • Address: Av. El Sol 458, Puno 21001
  • Opening hours: Mon - Sun, 24-hour service

DEFENSA CIVIL

Risk Monitoring and Response Centre for Geographical Disasters, characterised by its competence in vulnerability management. Its strategic function consists of supervising the safety of transport infrastructure and public services, guaranteeing the operability of tourist routes in the face of natural phenomena or extreme weather events. They are specialists in safety assessment of infrastructure, such as ports, roads and viewpoints, to prevent mass incidents. Its main function is to issue technical alerts and coordinate evacuations in areas of logistical risk.

Contact details:

  • Landline: (051) 601000
  • Mobile: 929 529 669 – 115
  • Email: alcaldia@munipuno.gob.pe
  • Address: Deustua N° 458, 4th floor, Plaza de Armas, 21001
  • Opening hours: Mon - Fri; 8:00 - 12:45 (mornings); 1:45 - 16:00 (afternoons)

POLICÍA CENTRAL

The National Police of Peru is a State institution that maintains internal order by providing protection and assistance to people and the community, guaranteeing compliance with laws and the security of public and private property, preventing, investigating and combating crime. Its operational response capacity in situations that violate citizen security or public order is essential for resolving immediate conflicts, as is tactical support in incidents requiring the presence of public force anywhere in the region.

Contact details:

  • Landline: (051) 622481
  • Mobile: 964792714 – 105
  • Email: ceopol@policia.gob.pe
  • Address: Deustua 539
  • Opening hours: Mon - Fri; 7:00 - 21:00